Client Support Specialist (EU, remote)
Full-timeRemoteOpen
Be the first reply our international clients receive, in English and at least one other European language.
About the role
Our client operations team answers questions from buyers, tenants and owners across ten countries. This role suits someone who is patient, organised and curious about how property works in different countries.
You will work remotely from any EU country, with core hours overlapping 10:00 to 16:00 Central European Time.
What you will do
- Reply to enquiries by email, chat and phone within one working day
- Schedule viewings and video tours with local agents
- Keep customer records in our CRM tidy and accurate
- Escalate complaints and privacy requests following our procedures
Requirements
- Fluent English and one of French, Spanish, Portuguese, German, Dutch or Italian
- Two years in customer service, ideally in property or travel
- Comfort with CRM tools and clear written communication
- The right to work in the EU
Benefits
- Fully remote with a home-office stipend
- 27 days holiday
- Language-learning allowance
- Annual team meet-up